Place the downloaded epskit_圆4.exe file in the same folder with installer.xml that comes with a proper installation package downloaded from your company's GravityZone portal.Download an older version of Bitdefender Endpoint Security package.Completely remove the failed Bitdefender installation using the above Uninstall Tool and reboot the PC.In a meantime, the workaround was as follows: Next step was a remote support session with Bitdefender support, where after going through the same steps as I did before, they eventually confirmed that this was a known issue with Bitdefender client installation on certain versions of Windows Server and developers were working on a proper resolution. They also suggested trying to install a basic package without any optional modules, but this didn't help either. Unfortunately, this didn't make any difference. I opened a ticket with Bitdefender Enterprise support and their first suggestion was cleaning the install using their Uninstall Tool (cmd command: BEST_uninstallTool.exe /bdparams /bruteForce) and then trying to re-install. Looking into Windows Services mmc, it seems that the installer is trying to start “ Bitdefender Endpoint Security Service”, but the service never starts and installation eventually fails…Īll usual tricks, including re-installing, repairing, rebooting, etc. I have also noticed that installation gets stuck on the Starting Services step.
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